Virtual Office Manager

with Sarah Elizabeth Harney

'Your right hand woman'

Sales, systems, spreadsheets and so much more.
When heart-centred creative entrepreneurs and women-led businesses need solid, trust worthy support to take their projects to the next level.

STRUCTURE & INVESTMENT

5-6 hrs per week
+ 60 min start week intro chat mon/tues (talk priorities)
+ End of week wrap up via email (summary of achievements)
+ unlimited messages/questions mon-fri where needed

$200 USD per week

10-12 hrs per week
+ 60 min start week intro chat mon/tues (talk priorities)
+ 30 min end of week wrap up chat or email (talk achievements)
+ unlimited messages/questions mon-fri where needed

$400 USD per week

TIMELINE

Start dates from Monday 2 September 2019
Beginning with a 1 month trial, with the view to move to a 3 month contract
(First week of trial involves 3 hour immersion, feedback report and then 1hr planning call)

AREAS OF EXPERTISE

Sales & Inbox management
- reworking or creating sales copy & pitch emails
- managing incoming enquiries, sending accurate and helpful responses
- customer contact, promoting the business in a fun, thoughtful and personable way
- triaging all enquiries, items needing attention by business owner
- identifying hot leads and support the business to never miss an enquiry
- customer support and new client onboarding

Marketing
- assistance with newsletter broadcasts
- blogging on relevant topics
- creating and/or scheduling social media content
- press releases / event invitations or announcements
- Usage of Mailchimp, Squarespace etc

Systems
- automation & email templates
- creating or updating systems & processes
- implementing project management software such as Monday.com or similar
- implementing sales crm software such as Pipedrive or similar
- implementing communication tools such as Slack
- utilising google drive (or dropbox) in the most effective way
- expert use of G Suite or microsoft suite, particularly Excel
- diary management (google calendar, calendly etc)

Creative
- proofreading and copy editing
- support with podcast creation
- support with video content creation
- proposal / concept creation in Powerpoint, Photoshop/Illustrator/Indesign or Canva
- event ticketing & management

Bookkeeping
- reconciling in Xero, Wave or similar
- receipt data entry

Ideal apps/systems
- Slack
- Gmail and Google shared drives
- Trello or Asana

QUESTIONS FOR YOU

Are you feeling behind on incoming enquiries?
Do you feel like you're missing some hot leads by not responding fast enough?
Would you prefer to call all incoming enquires but don't always have the time?
Would you like more time to work ON the business rather than always IN the treadmill of incoming enquiries or tasks?
Would you like more time not working at all but still have your business tick over without you?
Do you have a bunch of great ideas but not enough time to bring them to fruition?
Would you like some streamlined processes and apps put in place to automate or make your business more efficient?
Do you feel lonely as a small biz owner but are not quite ready for a full time employee yet?
Would you just love some support and a thoughtful sounding board?
Are you heart-centred business woman who’s looking for support, clarity, understanding and a fresh perspective?

WHY ME

- Over ten years customer service and sales experience
- Particular strength of streamlining or creating processes using online apps
- Personable friendly approach, extreme confidentiality, trustworthy
- Ability to identify areas that need improving and be an unwavering 2IC in whatever way is needed
- More info here: https://www.linkedin.com/in/sarelizah/

INSPIRATION

Resources and inspiration for getting the support you might need and most certainly deserve :)

https://www.chrisducker.com/101-tasks-to-outsource-to-virtual-staff/
https://www.chrisducker.com/how-to-build-a-virtual-team/
https://www.chrisducker.com/tim-ferriss-muse-creation/
https://www.thevirtualhub.com/blog/10-reasons-to-hiring-virtual-assistants/

WHAT'S NEXT?

Let's book in a call to talk more about how I can make your business (and your life) easier!

https://calendly.com/sarahelizabethharney/chat

Or email sarahelizabethharney@gmail.com with your thoughts, I’d love to hear more about you and your business.

Sarah x